Global Transaction Banking

Europe Region contacts

Region
Contact Numbers
Austria
AT Implementations amsdocs.vienna@db.com
AT Dublin Implementations impsupport.vienna@db.com
AT Customer Service ams.vienna@db.com
AT Dublin Customer Service cs.vienna@db.com
AT Electronic Banking hotmail.eb-wien@db.com, Phone L1 Hotline: +43 (1) 53181347
Belgium
BE Implementations amsdocs.brussels@db.com
BE Dublin Implementations amsdocs.brussels@db.com
BE Customer Service ams.brussels@db.com
BE Dublin Customer Service cs.brussels@db.com
BE Electronic Banking Belgium.ebl1@db.com, Phone L1 Hotline: + 32 (2) 5516338
Czech Republik
CZ Implementations prg.imps@list.db.com, Phone +420 221 191777
CZ Customer Service prg.service@list.db.com Phone +420 221 191 666
France
FR Implementations no group mailbox
FR Dublin Implementation amsdocs.paris@db.com
FR Customer Service ams.paris@db.com
FR Dublin Customer Service cs.paris@db.com
FR Electronic Banking pa.ebl1@db.com , Phone L1 Hotline: +33 1 4495 6403 / 6441
Hungary
HU Implementations implementation.hungary@db.com, Phone L1 Hotline: +36 (1) 3013705
HU Customer Service service.hungary@db.com
Germany
GER Electronic Banking eb-support.de@db.com, Phone L1 Hotline: 0800 70 70 500, + 49 (69) 47867868
Italy
IT Implementations gcmitaly.implementations@db.com
IT Dublin Implementations impsupport.milan@db.com
IT Customer Service ams.milan@db.com
IT Dublin Customer Service cs.milan@db.com
IT Electronic Banking elbanking.support@db.com
IT Db-di Level 1 eb.italy@db.com, Phone L1 Hotline: +39 02 4024 4357
Poland
PL Implementations eb.pl@db.com, Phone L1 Hotline: +48 (22) 5799999
PL Customer Service implementation.service@db.com
Portugal
PT Implementations gcm-imps.portugal@db.com
PT Customer Service ams.lisbon@db.com
PT Customer Service Ops cs.lisbon@db.com
PT EB Support db-direct.portugal@db.com, Phone L1 Hotline: +351 (21) 000 1420 / +351 (21) 3111 1252
Russia
RUS Implementations mosimps@list.db.com
RUS Customer Service ams.moscow@list.db.com
RUS Electronic Banking l1.moscow@list.db.com, Phone L1 Hotline: +7 (495) 7975171
Spain
ES Leg Implementation AMS-Client.Setup-Spain@db.com (Madrid & Barcelona)
ES Lead Implementation gcm-imps.spain@db.com (Madrid& Barcelona)
ES Customer Service ams.madrid@db.com, ams.barcelona@db.com
ES Customer Service Dublin cs.madrid@db.com, cs.barcelona@db.com
ES Electronic Banking EB-Support.Spain@db.com, Phone L1 Hotline: +34 (93) 3673822
Sweden
SWE Implementations jonas.ronngren@db.com
Switzerland
CH Customer Service Corporates ams.zurich@db.com
CH Customer Service Financial Institutions manoa.clementi@db.com, stefano-zh.spagnuolo@db.com
CH Customer Service Dublin n/a
CH Implementations n/a
CH Implementations Dublin impsupport.zurich@db.com
CH Electronic Banking eb.london@db.com
The Netherlands
NL Bus Docs GC Amsterdam amsdocs.amsterdam@db.com, Phone: +31 20 555 4580
NL Customer Service & Set-up DLC Amsterdam cs.north@db.com, Phone: +31 20 555 4960
NL Customer Service & Set-up DLC Eindhoven cs.south@db.com, Phone: +31 40 798 3520
NL Customer Service & Set-up DMC Amsterdam cs.bb@db.com, Phone: +31 20 555 4080
NL Customer Service GC Amsterdam ams.amsterdam@db.com, Phone: +31 20 555 4577
NL Electronic Banking DLC/DMC Amsterdam eb.north@db.com, Phone L1 Hotline: +31 20 555 4950
NL Electronic Banking DLC/DMC Eindhoven eb.south@db.com, Phone L1 Hotline: +31 40 798 3510
NL Electronic Banking GC Amsterdam ebsupport.nl@db.com, Phone L1 Hotline: +31 20 555 4577
Ukraine
UKR Implementations, Customer Service & Electronic Banking imps.kyiv@list.db.com, Phone L1 Hotline: +380 44 495 9204
UK
UK Business Docs / Ams docs amsdocs.london@db.com
UK Customer Service ams.london@db.com
UK Electronic Banking ebsupport.uk@db.com
Dublin teams supporting London:
UK Business Docs / Imps impsupport.london@db.com
UK Electronic Banking eb.london@db.com, Phone L1 Hotline: +44 (20) 75454171
UK CSG (Customer Service) csg-payment.services@db.com
UK Customer Service eb.london@db.com (corporate) and/or fi.helpdesk@db.com for UK/MENA (L1 CMFI clients)