Global Transaction Banking

Asia Region contacts

Region
Contact Numbers
China
CHI Documentation + Implementations + Electronic Banking (Tier 1/2/3) cob.china@db.com , Phone L1 Hotline: +86 21 20804822
CHI Customer Service (Tier 1/2) svc.china@db.com , Phone +86 21 20804 688
CHI Customer Service (Tier 3) cs.china@db.com . Phone +800 820 6266
Hong Kong
HK Documentation + Implementations + Electronic Banking (Tier 1/2) hk.ins-imps@db.com, Phone L1 Hotline: +85 2 22038250
HK Documentation + Implementations + Electronic Banking (Tier 3) onboarding.sg-hk@db.com
HK Customer Service (Tier 1/2) onboarding.sg-hk@db.com
India
IN Documentation + Implementations + Electronic Banking (Tier 1/2) ebsupport.india@list.db.com, Phone L1 Hotline: +91 22 7180 4415 / +91 22 7180 4053
IN Documentation + Implementations + Electronic Banking (Tier 3) indiagbs.impl@db.com , Phone L1 Hotline: +91 22 7180 6680
IN Customer Service (Tier 1/2) ams.india@db.com, Phone L1 Hotline: +91 22 6160 3000
IN Customer Service (Tier 3) mbcs.india@db.com, Phone L1 Hotline: +91 22 6670 6415
Indonesia
ID Documentation + Implementations + Electronic Banking (Tier 1/2) id.ins-imp@db.com, Phone L1 Hotline: +62 21 3189500
ID Documentation + Implementations + Electronic Banking (Tier 3) cobimp.id@db.com
ID Customer Service (Tier 1/2/3) ams.jakarta@db.com
Japan
JP all Tasks ams.tokyo@db.com, Phone L1 Hotline: +81 3 51564222
Korea
KO all Tasks ams.seoul@db.com, Phone L1 Hotline: +82 2 7244679
Malaysia
MY Documentation + Implementations + Electronic Banking (Tier 1/2) ams.kualalumpur@db.com, Phone L1 Hotline: +60 3 20536800
MY Documentation + Implementations + Electronic Banking (Tier 3) mycob.imp@db.com
MY Customer Service (Tier 1/2/3) ams.kualalumpur@db.com
Pakistan
PAK Implementations & Customer Service Syed-Razi.Hadi@db.com
PAK Customer Service Syda.Ghani@db.com
PAK Electronic Banking gcm.pak@db.com, Phone L1 Hotline: 111 555 777 Ext. 241
Philippines
PH Documentation + Implementations + Electronic Banking (Tier 1/2) ph.ins-imp@db.com, Phone L1 Hotline: +63 2 894 6688
PH Documentation + Implementations + Electronic Banking (Tier 3) cashtradeops.manila@db.com
PH Customer Service (Tier 1/2/3) ams.manila@db.com
Singapore
SG Documentation + Implementations + Electronic Banking (Tier 1/2) sg.ins-imp@db.com, Phone L1 Hotline: +6564236933
SG Documentation + Implementations + Electronic Banking (Tier 3) onboarding.sg-hk@db.com
SG Customer Service (Tier 1/2) sgcs.singapore@db.com
SG Customer Service (Tier 3) ams.singapore@db.com
Sri Lanka
SR all Tasks ams.colombo@db.com, Phone L1 Hotline: +94 11 4791451
Taiwan
TW all Tasks ams.taipei@db.com, Phone L1 Hotline: +88 62 21924200
Thailand
TH Documentation + Implementations + Electronic Banking (Tier 1/2) th.ins-imp@db.com, Phone L1 Hotline: +66 2 6465566
TH Documentation + Implementations + Electronic Banking (Tier 3) cobimp.bk@db.com
TH Customer Service (Tier 1/2) ams.bangkok@db.com
TH Customer Service (Tier 3) bkcs.thailand@db.com
Turkey
TRK Implementations impservice@list.db.com
TRK Customer Service ams.istanbul@db.com
TRK Electronic Banking, Phone L1 Hotline: +90 212 317 0277, +90 212 317 0286, +90 212 319 0416
UAE
UAE Implementations & Customer Service pg.mathew@db.com mir.sultan@db.com
UAE Electronic Bankingebl1.uae@db.com, Phone L1 Hotline: +971 (2) 4192230
Vietnam
VT Documentation + Implementations + Electronic Banking (Tier 1/2/3) dbhcm.eb@list.db.com, Phone L1 Hotline: +84 8 62998844
VT Customer Service (Tier 1/2/3) dbhcm.eb@list.db.com